We summarize the "Frequently Asked Questions" about your visits and facilities that asked from everyone. It would be greatly appreciated if you refer this information.
| Ｑ1．Please tell me the time of Check-in and check-out.
Check-in time is 14 pm, and check-out is ordered 11 am.
| Ｑ2. Please tell me how to book.
You will sign up on the Internet or FAX first, at a later date, the adjustment and determined by FAX or e-mail. Please Use "Reservations" in our home page, or contact us by phone for more information.
| Ｑ3. The payment method? When and how will it occur the cancellation fee?
A cash payment and a card payment are also available.
(We are dealing with JCB · VISA · Master · AMEX · Diners)
Please note that the cancellation fee of the following will occur about the cancellation.
·2 days pre-cancellation of the Accommodation 50% of plan fee
·Cancellation of the Accommodation day 100% of plan fee.
| Ｑ4．The number of people has changed after booking.
If the number of people is increased or decreased, contact us as soon as possible. Increase or decrease in the capacity is no problem, but your use fee might be more by different number of people. (Please refrain from using beyond the capacity)
| Ｑ5．Please tell us about such as drinking, smoking, karaoke and fireworks.
We provide alcohol when meals. It cannot be smoking in the facility. However, we are providing a smoking space next to the restaurant building. In addition, it is prohibited such as karaoke and fireworks. Because it is unlike to the spirit and the purpose of use of The SUN and MOON Club that have importance to the natural environment, also the direction of our management. The SUN and MOON Club is located in a national park. Moreover, since there is also the influence of the wild animals, making it the prohibitions. Those who hope these, please use the other facilities available. If the customer's usage is the inconvenience to the other person, if you detract from the tranquility, we will suspend the customer's use, there is a case the person leave from our hotel. Please note that your fee can not return at all in that case. Thank you for your understanding.
| Ｑ6. Is there a parking lot? Also do you offer a pick-up?
There is on-site parking dedicated for the user. We do not offer Pick-up.
| Ｑ7. Please tell us about content of meals and meal time.
Dinner: 18:00 ~ 21:00 (L.O. 20:00)
Breakfast: 7:00 ~ 9:00 (L.O. 8:30)
If you have allergic diseases (especially food allergies), please let us know at the time of booking. There is a case we cannot take enough support. In that case, you may be asked to refrain from the use of The SUN and MOON Club.
| Ｑ8. About long-term stay
Please contact us.
| Ｑ9. Do you have a shop near around, such as a convenience store?
Because our facility is in the rich natural environment, there is no convenience store within walking distance. But in the place of about 10 minutes by car, there is a convenience store.
| Ｑ10.Do you have a refrigerator? Please tell me about the environment in the room also.
There is a refrigerator in each room. Others, we offer appliances such as TV, air-conditioner, dryer, and vanity in the room.
| Ｑ11.Is it possible to send the luggage in advance?
Once we receive Baggage sent to the following office addressed, we look forward to your arrival on the custody. Please describe your accommodation date to the tag when you send your luggage. In addition, we appreciate if you can pre-inform delivery date proposed by mail or telephone. It should be noted, please understand that we do not receive and keep valuables and dangerous goods, also perishable goods or products.
2271 Inokashira, Fujinomiya, Shizuoka Prefecture, 418-0108
Send to “The SUN and MOON Club(Hitsuki club)
TEL: 0544-52-2611 email@example.com
〒418-0108 静岡県富士宮市猪之頭2271 日月倶楽部宛て
| Ｑ12. Is there Amenity goods?
Each room is equipped with towel set, toothbrush, shampoo, and rinse in. Please tell the front staff the person who need a razor.
| Ｑ13.Do you have a bath?
The property has only a shower room. So sorry for that.
| Ｑ14.Can I use the Internet and mobile phones?
There is no Internet environment in your room. Wireless LAN (free of charge) is available at restaurant’s building. The mobile phone depends on contracted company, the location of the site also.
| Ｑ15.Can Pet use the "The SUN and MOON Club" together?
From the point of view of environmental protection, we ask our guests to refrain from using with a pet. Since the various kinds of wild animals are living inside and outside the grounds, we look forward to your understanding, and thank you for your cooperation.
| Ｑ16.Is it possible to make noise until late night?
It is prohibited to make noise until late night. Because it is unlike to the spirit and the purpose of use of The SUN and MOON Club that have importance to the natural environment, also the direction of our management.
The SUN and MOON Club is located in a national park. Moreover, since there is also the influence of the wild animals, making it the prohibitions. Thank you for your understanding and cooperation.
| Ｑ17.Is it possible to use in a wheelchair?
Use of a wheelchair is possible but, since the facilities are renovated based on Japanese traditional house more than 200-years-old, the current situation is not enough correspondence of wheelchair except restaurant building. We ask to be accompanied with assistance person. We consider the significance and value of stay in The SUN and MOON Club is to be in the natural environment surrounding the facility and not in the facility.
In fact, please understand there are many places that very difficult to move depending on the contents of the program or the area.
|SUN and MOON club
2271 Inokashira, Fujinomiya city
Shizuoka, Japan 418-0108
Copyright (C) Mt.Fuji Wellness Resort ActiveVilla 'The SUN and MOON club' All Rights Reserved.